Director - Business Operations Excellence

Panjim, Goa, India Full-time

Title: Director – Business Operations Excellence


Location: Panjim, Goa


About the Company: 91springboard (91s) is a co-working space and incubator, that provides space for organizations to collaborate and build their businesses. Space provides a plug-and-play office infrastructure where people from different backgrounds can work and collaborate with each other. Our members include startups, small businesses, freelancers, and corporates. Here are a few facts to get you interested :)


  • 91s is the largest coworking space in the country with 19 Hubs across 9 cities and 6 more being set up.
  • We are operationally profitable at all hubs running for over 9 months and have a comfortable financial position based on our previous funding rounds.
  • Our Glassdoor rating is 4.0 and we are passionate about creating an environment where you are empowered to do what you love best. 

About the Position

This position will be responsible for instilling a culture of Continuous Improvement at 91springboard ( by leveraging popular methodologies like Six Sigma etc.) with an acute focus on outcomes. The incumbent will be own Design and Delivery of the Business Operating System.


  • Design Operational excellence programs with an emphasis on best practices and standardized processes to establish common standards across a national network of hubs.
  • Leverage Data Analytics to identify and implement top improvement opportunities within Hub Operations
  • Define and Design objective Business Operations Metrics.
  • Design and implement programs to drive organizationwide continuous improvement capability.
  • Design review mechanism to support operational excellence journey at hubs across the country.

Required Experience & Attributes:

  • Relevant Line or Consulting Experience in the area of Operational Excellence.
  • Experience in planning and executing performance & process transformations (e.g., comprehensive process optimization, lean management or service operations)
  • Strong problem solving, analytical and quantitative skills
  • Demonstrated ability to build diverse collaborative relationships across the organization.
  • Ability to guide coach and mentor others
  • Adept at Project Management.
  • Candidates with Certified Lean Master / Six Sigma DMAIC Master Black Belt or other similar certifications will be preferred
  • Candidates with the background in Hotel or FMCG industry will be preferred.
  • Consulting Experience will be an added advantage.


  • Minimum Qualifying Criteria: Bachelor’s Degree in Engineering from a Tier I college or relevant experience in Business Process Transformation.

What You Get

    • An opportunity for you to join the leadership team of a dynamic organization in one of the hottest sectors right now. Your decisions will directly impact our ability to support an ever increasing member base across the country and grow this community.
    • An awesome team who put collaboration and trust above all else.
    • An opportunity to work in and experience the beautiful life that is Goa. Yep, we do have moonlight barbeques by the beach :)



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